Frequently asked questions

NurseryCam is here to support you. Below are a few general Frequently Asked Questions which we hope will address most of your concerns. If you are a registered user, there is a technical FAQs section in your secure viewing page after you have logged in. The questions and answers there address almost 90% of all support issues.



General FAQs

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Q.

What is NurseryCam?

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Q.

How do I signup for my nursery's NurseryCam Internet viewing service?

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Q.

How do I login?

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Q.

What do I do if I forget my username or password?

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Q.

Can I share my password with family members?

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Q.

How do I request additional password accounts for family members?

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Q.

I experience problems using NurseryCam Internet viewing systems, who should I contact?

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Q.

What is the minimum PC requirement to watch the live video?

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Q.

Can I record the video?

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Q.

Why does transmission stop after five minutes?

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Q.

How do I upgrade the version of my web browser?




Create Support Request

If you're still in need of help, submit support request to our Support Team by fill in the form below. Depending on the nature of the enquiry, we aimed at responding to 80% of parents email enquiry within a few hours, 95% within 24 hours and 100% within 2-3 working days.